You may remember one of my woofposts from the summer Alisar is ‘Coming Home’ to Japan about the Coming Home programme that my Steve/Alisar put in place for a global blue-chip retail company. The programme was conceived to tackle the issue of falling revenue and losing customers at the end of their warranty period, which is common problem with many …
‘Slow’ postie delivering quality customer service nearly loses job0 (0)
Mr Kemp The Friendly Neighbourhood Postman was delivering mail and excellent customer service but was very nearly ‘moved’ by Royal Mail… that’s until his customers mobilised and ensured he stayed on his rural round.
Alisar is ‘Coming Home’ to Japan0 (0)
My human Steve’s been busy in Japan working on the ‘‘Coming Home’ project – a programme developed with regional teams to create long-lasting customer loyalty & bring ‘lost customers’ back to stores. Now when’s he coming home to me….?
Is Riga the most doggy friendly city in Europe?0 (0)
My humans Steve and Ann have been holidaying in Riga, capital of Latvia and (not for the first time) I wished they had taken me with them.
A doggedly great canine customer experience at Hounds Hotel0 (0)
Greetings from Maizi World – I hope you’re all enjoying the stormy but mostly pleasant start to June. I’ve been continuing my vigilant SquirrelWatch™ (now that could be a great TV show) across my garden. None shall pass. I also sometimes let my humans Steve and Ann in so they can water the flowers and tend to the vegetable patch. …
10 ways to be a more charismatic leader0 (0)
Are you a charismatic leader? In my latest woofpost we look at 10 straight forward behaviours to adopt, that could result in your staff saying you’re more charismatic.
Do you wear your badge with pride?0 (0)
Do you wear your badge with pride? They do at Timpson and it really helps to spark conversations with customers and enhance customer service. Read my woofpost to find out what they do…
A postmaster who went the extra 550 miles0 (0)
Postmaster, David Shepherd, need to deliver a passport to one of his regular customers on signed delivery. He’d missed the pick up so decided to hand deliver the letter himself. What a great example of excellent customer service.
It’s all in the preparation0 (0)
When you organise a training session do you do your prep? I share a LinkedIn Pulse article by my human Steve and a photo of me preparing to hunt squirrels…
Customer Service: A Tale of Two Telfords0 (0)
You heard from Ian, Alisar’s Community Manager (he occasionally helps me with my woof-posts, Twitter and LinkedIn accounts), about his PC problems earlier in the year (update: the PC was finally fixed just last week!). In my new woof-post he tells me about two wildly different customer experiences when he and his partner Juliette stayed in the Telford area this weekend to celebrate their anniversary.