Our Coming Home programme delivers great rewards after 18 months
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Maizi MuttCustomer experience, Maizi

You may remember one of my woofposts from the summer Alisar is ‘Coming Home’ to Japan about the Coming Home programme that my Steve/Alisar put in place for a global blue-chip retail company. The programme was conceived to tackle the issue of falling revenue and losing customers at the end of their warranty period, which is common problem with many …


A doggedly great canine customer experience at Hounds Hotel
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Maizi MuttCustomer experience

Greetings from Maizi World – I hope you’re all enjoying the stormy but mostly pleasant start to June. I’ve been continuing my vigilant SquirrelWatch™ (now that could be a great TV show) across my garden. None shall pass. I also sometimes let my humans Steve and Ann in so they can water the flowers and tend to the vegetable patch. …


Customer Service: A Tale of Two Telfords
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Maizi MuttCustomer stories

You heard from Ian, Alisar’s Community Manager (he occasionally helps me with my woof-posts, Twitter and LinkedIn accounts), about his PC problems earlier in the year (update: the PC was finally fixed just last week!). In my new woof-post he tells me about two wildly different customer experiences when he and his partner Juliette stayed in the Telford area this weekend to celebrate their anniversary.