Welcome to the first Maizi’s Mates woofpost. We take a look at some of the other humans working with my humans Steve and Ann. This one’s all about Richard Lalchan, who built the new Alisar website… I tell you about his new product, Clarity for Creatives.
I wanted to tell you about Jean, our 86-year-old neighbour whose random act of kindness after she heard about our office power cut said to us: “Customer service isn’t just about being nice to paying customers”
A new ‘woof out’ – that’s one of my short stories that tells how a small change to your working day can seriously enhance managerial effectiveness.
My human Steve ran a week-long workshop for a young and enthusiastic team to help them understand what class-leading customer service was all about, and most importantly to see what it looks like and feels like….
My human Steve, had to take his pre-owned BMW in for repairs at Vines of Redhill BMW last week and thought he was going to get a nasty surprise. They turned it into a nice surprise…
When my human Steve, needed some help at Bangkok Airport Emirates customer services went out of their way to help. And I give them 5 Big Tail Wags!
My humans Steve and Ann are always out and about. They didn’t go as far as Japan last week, but they did go to Reigate, Surrey on Friday, and Steve told me what transpired…
“Up there with the best workshops that I have run, really powerful stuff.” That’s what my human Steve told me about the workshop on Continuous Improvement, and “seeing your business through your customers’ eyes”, that he held for a blue chip retailer in Japan last week. Funnily enough, this wasn’t why he originally went out there – but as a …
Ian, our web author, had a big problem with his brand new PC. The computer company’s customer service dealt with it like they would any other computer…But what would Alisar do?
How Ann is supporting people who have recently had a stroke to improve their communications skills.