You may remember one of my woofposts from the summer Alisar is ‘Coming Home’ to Japan about the Coming Home programme that my Steve/Alisar put in place for a global blue-chip retail company. The programme was conceived to tackle the issue of falling revenue and losing customers at the end of their warranty period, which is common problem with many …
Do you wear your badge with pride?0 (0)
Do you wear your badge with pride? They do at Timpson and it really helps to spark conversations with customers and enhance customer service. Read my woofpost to find out what they do…
It’s all in the preparation0 (0)
When you organise a training session do you do your prep? I share a LinkedIn Pulse article by my human Steve and a photo of me preparing to hunt squirrels…
How to get clarity in your business0 (0)
Welcome to the first Maizi’s Mates woofpost. We take a look at some of the other humans working with my humans Steve and Ann. This one’s all about Richard Lalchan, who built the new Alisar website… I tell you about his new product, Clarity for Creatives.
Jean’s Random Act of Kindness0 (0)
I wanted to tell you about Jean, our 86-year-old neighbour whose random act of kindness after she heard about our office power cut said to us: “Customer service isn’t just about being nice to paying customers”
A simple tweak amps up effectiveness0 (0)
A new ‘woof out’ – that’s one of my short stories that tells how a small change to your working day can seriously enhance managerial effectiveness.
Team get a 5-Star customer experience they hadn’t bargained on0 (0)
My human Steve ran a week-long workshop for a young and enthusiastic team to help them understand what class-leading customer service was all about, and most importantly to see what it looks like and feels like….
My Steve’s beaming about his Beemer bill0 (0)
My human Steve, had to take his pre-owned BMW in for repairs at Vines of Redhill BMW last week and thought he was going to get a nasty surprise. They turned it into a nice surprise…
Emirates customer services go several extra miles0 (0)
When my human Steve, needed some help at Bangkok Airport Emirates customer services went out of their way to help. And I give them 5 Big Tail Wags!
A small gesture pays big rewards0 (0)
My humans Steve and Ann are always out and about. They didn’t go as far as Japan last week, but they did go to Reigate, Surrey on Friday, and Steve told me what transpired…