Our Coming Home programme delivers great rewards after 18 months

Maizi Mutt Customer experience, Maizi

You may remember one of my woofposts from the summer Alisar is ‘Coming Home’ to Japan about the Coming Home programme that my Steve/Alisar put in place for a global blue-chip retail company. The programme was conceived to tackle the issue of falling revenue and losing customers at the end of their warranty period, which is common problem with many …


How to get clarity in your business

Maizi Mutt Maizi

Welcome to the first Maizi’s Mates woofpost. We take a look at some of the other humans working with my humans Steve and Ann. This one’s all about Richard Lalchan, who built the new Alisar website… I tell you about his new product, Clarity for Creatives.


Jean’s Random Act of Kindness

Maizi Mutt Maizi

I wanted to tell you about Jean, our 86-year-old neighbour whose random act of kindness after she heard about our office power cut said to us: “Customer service isn’t just about being nice to paying customers”