Mr Kemp The Friendly Neighbourhood Postman was delivering mail and excellent customer service but was very nearly ‘moved’ by Royal Mail… that’s until his customers mobilised and ensured he stayed on his rural round.
Do you wear your badge with pride? They do at Timpson and it really helps to spark conversations with customers and enhance customer service. Read my woofpost to find out what they do…
Postmaster, David Shepherd, need to deliver a passport to one of his regular customers on signed delivery. He’d missed the pick up so decided to hand deliver the letter himself. What a great example of excellent customer service.
You heard from Ian, Alisar’s Community Manager (he occasionally helps me with my woof-posts, Twitter and LinkedIn accounts), about his PC problems earlier in the year (update: the PC was finally fixed just last week!). In my new woof-post he tells me about two wildly different customer experiences when he and his partner Juliette stayed in the Telford area this weekend to celebrate their anniversary.
When my human Steve, needed some help at Bangkok Airport Emirates customer services went out of their way to help. And I give them 5 Big Tail Wags!