Below you'll find a list of all posts that have been categorized as “Customer experience”
You may remember one of my woofposts from the summer Alisar is ‘Coming Home’ to Japan about the Coming Home programme that my Steve/Alisar put in place for a global blue-chip retail company. The programme was conceived to tackle the issue of falling revenue and losing customers at the end of their warranty period, which is common problem with many …
Mr Kemp The Friendly Neighbourhood Postman was delivering mail and excellent customer service but was very nearly ‘moved’ by Royal Mail… that’s until his customers mobilised and ensured he stayed on his rural round.
My human Steve’s been busy in Japan working on the ‘‘Coming Home’ project – a programme developed with regional teams to create long-lasting customer loyalty & bring ‘lost customers’ back to stores. Now when’s he coming home to me….?
My humans Steve and Ann have been holidaying in Riga, capital of Latvia and (not for the first time) I wished they had taken me with them.
Greetings from Maizi World – I hope you’re all enjoying the stormy but mostly pleasant start to June. I’ve been continuing my vigilant SquirrelWatch™ (now that could be a great TV show) across my garden. None shall pass. I also sometimes let my humans Steve and Ann in so they can water the flowers and tend to the vegetable patch. …
