I wanted to tell you about Jean, our 86-year-old neighbour whose random act of kindness after she heard about our office power cut said to us: “Customer service isn’t just about being nice to paying customers”
A simple tweak amps up effectiveness0 (0)
A new ‘woof out’ – that’s one of my short stories that tells how a small change to your working day can seriously enhance managerial effectiveness.
Team get a 5-Star customer experience they hadn’t bargained on0 (0)
My human Steve ran a week-long workshop for a young and enthusiastic team to help them understand what class-leading customer service was all about, and most importantly to see what it looks like and feels like….
My Steve’s beaming about his Beemer bill0 (0)
My human Steve, had to take his pre-owned BMW in for repairs at Vines of Redhill BMW last week and thought he was going to get a nasty surprise. They turned it into a nice surprise…
Emirates customer services go several extra miles0 (0)
When my human Steve, needed some help at Bangkok Airport Emirates customer services went out of their way to help. And I give them 5 Big Tail Wags!
A small gesture pays big rewards0 (0)
My humans Steve and Ann are always out and about. They didn’t go as far as Japan last week, but they did go to Reigate, Surrey on Friday, and Steve told me what transpired…
Alisar workshops a big hit in the Land of Continuous Improvement0 (0)
“Up there with the best workshops that I have run, really powerful stuff.” That’s what my human Steve told me about the workshop on Continuous Improvement, and “seeing your business through your customers’ eyes”, that he held for a blue chip retailer in Japan last week. Funnily enough, this wasn’t why he originally went out there – but as a …
A PC customer service dilemma – what would Alisar do?0 (0)
Ian, our web author, had a big problem with his brand new PC. The computer company’s customer service dealt with it like they would any other computer…But what would Alisar do?
You’ve got a friend in Ann0 (0)
How Ann is supporting people who have recently had a stroke to improve their communications skills.
A platinum-plated event0 (0)
Ann from Alisar is organising a high-profile event in the South of France for C-level executives in the telecoms industry.